Customer Care
Dedicated support across every stage of your farming journey in Kenya
Our Team
Customer Care Team
Our dedicated in-office customer care team serves as the first point of contact for all client interactions. They manage and coordinate orders and deliveries efficiently, respond promptly to product and company inquiries, and provide clear communication and ongoing support to ensure customer satisfaction. This team ensures that all processes run smoothly and that customers receive timely and accurate assistance.
Technical Support Team (Veterinary Experts)
We have a highly skilled technical team made up of qualified veterinary doctors who work directly with farmers in the field. Their role includes providing expert advice on poultry and fish health and management, offering practical, solution-oriented support to improve farm productivity, and educating farmers on the effective use of our products. Through this hands-on approach, we empower farmers with knowledge while ensuring optimal results from our feeds.
Our Commitment to Customers
At Backbone Feed Company Kenya, we prioritize our customers by offering high-quality, consistent products, expert technical support, efficient customer service, and a strong nationwide distribution network. Through dedication, responsiveness, and a customer-first approach, we continue to strengthen our reputation while actively building lasting relationships with farmers across Kenya.
Contact Our Team
Sales Team
- +254 742661249
- +254 742661249
Customer Service Team
- +254 710 822222
- +254 710 822222
Veterinary / Technical Team
- +254 746781367
- +254 746781367
Engaging Our Customers
Seminars & Workshops
We host seminars and workshops on an irregular basis to provide technical training for optimal poultry and fish production, educate farmers on animal diseases and prevention, support sales with product technical explanations, solve farming challenges using field experience, offer tailored services to clients with specific needs, and promote Backbone Feed Kenya products.
Trade Exhibitions
We participate in trade exhibitions across Kenya, showcasing our complete range of animal feeds. Our technical specialists provide enthusiastic and detailed introductions to our product portfolio. Farmers have consistently acknowledged that our feed delivers exceptional quality and outstanding cost-effectiveness. These events allow us to connect directly with the farming community, understand their needs, and demonstrate our commitment to Kenya's agricultural development.
Real Results, Real Growth
Discover how Backbone Feeds is transforming poultry farming across Kenya — one farmer at a time.
Suleiman
Suleiman's farm is a clear example of how Backbone Feeds delivers measurable results for poultry farmers. Within just 6 months of using Backbone products, the farm achieved faster ...
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Lydia
Mrs. Lydia's journey is a testament to what is possible with dedication, good farm management, and the right nutrition. What began as a retirement plan has grown into a thriving co...
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Shalom
Mr. Shalom's journey demonstrates how consistency, quality feed, and good farm management can transform a poultry enterprise. Having started with just 200 broilers and steadily exp...
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