Frequently Asked Questions
Find answers to common questions about our products and services in Kenya
General Questions
Q1 Where is Backbone Feed Company Kenya located?
We are located in Kisaju, Kajiado County, along Namanga Highway.
Q2 How can one become a Backbone distributor?
To become a distributor, interested individuals or businesses can contact our customer care team for guidance on requirements, regional availability, and onboarding procedures. We look for partners who are committed to serving farmers and maintaining our quality standards.
Q3 Does the company provide delivery services?
Yes, we offer reliable delivery services to ensure our customers receive their orders on time. Delivery arrangements depend on order size and location, and our customer care team will assist in coordinating this.
Q4 What products do you offer?
We provide a wide range of high-quality animal feeds, including: Broiler feeds (Starter, Grower, Finisher), Layer feeds, and Fish feeds. All our products are formulated to meet the nutritional needs of different stages of animal growth and production.
Q5 Do you have agents in every part of Kenya?
Yes, we have a wide distribution network with representatives and agents across different regions in Kenya. This ensures our products are easily accessible to farmers nationwide.
Q6 How can I contact customer care?
You can reach our customer care team through our official phone numbers, email, or by visiting our offices. Our team is always ready to assist with orders, inquiries, and support.
Q7 Do you offer technical support to farmers?
Yes, we have a team of qualified veterinary doctors who provide on-site technical support, training, and advice on poultry and fish farming to help farmers achieve the best results.
Q8 What makes Backbone Feed Company different?
We prioritize our customers by offering: High-quality, consistent products; Expert technical support; Efficient customer service; A strong nationwide distribution network. Our customers' success is our success.
Product-Related Questions
Q1 Are your broiler feeds better than what is in the Kenyan market?
Our broiler feeds are carefully formulated using high-quality ingredients and strict quality control processes to ensure optimal growth, feed efficiency, and bird health. Combined with our technical support, they provide excellent performance and value to farmers.
Q2 How do we use the broiler products?
Our broiler feeding program is designed in three stages: Starter Crumbs — from day-old chicks to early growth stage; Grower Feed — supports continued growth and development; Finisher Feed — enhances weight gain and market readiness. Our technical team can guide farmers on exact feeding schedules based on flock size and goals.
Q3 What are the recommendations when using your products?
For optimal results, we recommend following our feeding program guidelines, providing clean water, maintaining proper housing conditions, and consulting our technical team for personalized advice.